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A typology for frontline employee adaptability to gain insights in service organisations: A view point
Sony, M.
;
Mekoth, N.
(
Inderscience
,
2012
)
The dimensions of frontline employee adaptability in power sector: A grounded theory approach
Sony, M.
;
Mekoth, N.
(
Emerald
,
2014
)
Fleadapt scale: A new tool to measure frontline employee adaptability in power sector
Sony, M.
;
Mekoth, N.
(
Emerald Group Publishing Limited
,
2015
)
The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, M.
;
Mekoth, N.
(
Elsevier
,
2016
)
Workplace spirituality, frontline employee adaptability and job outcomes: An empirical study
Sony, M.
;
Mekoth, N.
(
Inderscience Publishers, UK
,
2017
)
FLE adaptability in high contact and high customisable services: theoretical underpinnings and conceptual model
Sony, M.
;
Mekoth, N.
(
Inderscience Enterprises Ltd.
,
2014
)
Understanding nature of empathy through the lens of service encounter: A phenomenological study on FLE's
Sony, M.
;
Mekoth, N.
;
Therisa, K.K.
(
InderScience
,
2018
)
A qualitative study on electricity energy-saving behaviour
Sony, M.
;
Mekoth, N.
(
Emerald
,
2018
)
Frontline Employee Adaptability: Conceptualization, Measurement, Antecedents and consequences
Sony, M.
(
Goa University
,
2014
)
The mediation role of frontline employee adaptability between service orientation and job outcomes: Evidence from Indian power sector
Sony, M.
;
Mekoth, N.
(
Inderscience
,
2017
)
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Author
Mekoth, N. (13)
Sony, M. (13)
Nattuvathuckal, B. (1)
Therisa, K.K. (1)
Document Type
Journal article (12)
Thesis (1)
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Management Studies (12)
Employee (1)
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Date Issued
2014 (3)
2017 (2)
2018 (2)
2019 (2)
2012 (1)
2015 (1)
2016 (1)
2020 (1)
Has File(s)
Yes (13)