Under the Income Tax Act 1961 income is taxable in the hands of the person who earns it, however an exception to this rule is section 5A, which is applicable only to Goans. Section 5A was inserted by the Finance Act, 1994 ...

Educational institutions worldwide face an ever increasing threat of malpractices during the conduct of summative assessments/examinations. Malpractices are perpetrated by students, controlling authority and the other ...

A segmented approach is more effective in cultural tourism destination marketing. This article segments cultural tourists based on attitude and analyses their differences. The study sample consists of 200 tourists visiting ...

This study identifies some of the critical service encounters that the outpatients undergo in a health care facility and investigates whether the service encounter related process quality as perceived by the patients leads ...

Most studies on service quality have been conducted in the context of the private sector of the economy. In fact, in the healthcare setting, for a long time, public-sector hospitals were not expected to excel in the provision ...

Service delivery is inherently failure prone. Providing "zero defects" services should be the desired objective of all service providers, but problems are unavoidable in the service industry mainly due to the unique ...