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Browsing Goa Business School by Author "D'Souza, F."

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Perceived Justice in Service Recovery Efforts in Airline Industry

Hegde-Desai, P.; D'Souza, F. (Changing Dynamics in the Global Village, Ed. By: S. Altekar, Bloomsbury Publishing India Pvt. Ltd., New Delhi 110 070, India, ISBN: 978-93-82563-59-4. 2013; 21-32.)

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