Browsing Goa Business School by Author "Nizomadinov, K."

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Service encounter related process quality, patient satisfaction, and behavioral intention

Mekoth, N.; George, P.B.; Dalvi, V.; Nirmala, R.; Nizomadinov, K. (Management. 6(4); 2011; 333-350)

This study identifies some of the critical service encounters that the outpatients undergo in a health care facility and investigates whether the service encounter related process quality as perceived by the patients leads ...
Service quality in the public sector hospitals: A study in India

Mekoth, N.; George, B.P.; Dalvi, V.; Nirmala, R.; Nizomadinov, K. (Hospital Topics. 90(1); 2012; 16-22.)

Most studies on service quality have been conducted in the context of the private sector of the economy. In fact, in the healthcare setting, for a long time, public-sector hospitals were not expected to excel in the provision ...

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