Goa Business School: Recent submissions

Now showing items 1-10 of 988

Cryptocurrencies fall from grace: Snatched safe flight to which haven during Russia-Ukraine conflict?

Velip, S.P.; Jambotkar, M. (Studies in Economics and Econometrics. NYP; 2025; NYP.)

The unprecedented upheaval in an economic and financial system facilitates herding behaviour and flight-to-safety (FTS) episodes from a riskier asset into a safer one. The Russia-Ukraine conflict shows that the financial ...
What influences consumer satisfaction and behaviour intention in hotel industry - A case study of Goa, India

Castanha, J.; Subhash, K.B.; Sankaranarayanan, K.G. (International Journal of Hospitality and Tourism Systems. 17(2); 2024; 61-69.)

The present study examines the determinants affecting consumer satisfaction and behaviour intention in the hotel industry using the SERVQUAL model. The primary data was collected using a structured questionnaire through ...
A systematic literature review on Importance Performance Analysis (IPA): Use of technology in assessing customer satisfaction level

Shaikh, I.; Castanha, J.; Indrawati; D'Mello, C.; Subhash, K.B. (2023 International Conference on Digital Business and Technology Management (ICONDBTM). 2023; 7pp.)

Success of any business (manufacturing or services) depends on higher level of customer satisfaction, which determines the very existence of the business entity in the present globalized business world. There are many ways ...
A systematic literature review on Natural Language Processing (NLP)

Castanha, J.; Indrawati; Subhash, K.B.; Ramantoko, G.; Widarmanti, T. (2022 International Conference on Advanced Creative Networks and Intelligent Systems (ICACNIS). 2022; 6pp.)

Natural Language Processing (NLP) is a branch of Artificial Intelligence (AI) technology used by machines to understand, analyze and interpret human languages. In the past decade, NLP received more recognition due to ...
Customer satisfaction towards hotel services: A systematic review and research agenda

Castanha, J.; Subhash, K.B.; Sankaranarayanan, K.G. (Anais Brasileiros De Estudos Turísticos. 13(1); 2023; 9pp.)

In the highly competitive world, the hotel industry's success depends on the quality of services they provide, which gives wow feelings and high customer satisfaction. Many researchers have tried to assess customer ...
Driving factors of internet banking usage among millennials and post-millennials

Dhume, P.; Pawaskar, P. (AIMS Journal of Management. 10; 2024; 51-64.)

Banking services are now available to the customers 24x7 through digital mode. The generation next is tech-savvy generation availing the banking services via digital modes. Banks make an attempt to lure customers by providing ...
Industry 4.0: The Human Resource Perspective

Nirmala, R.; Chitte, N. (Fourth Industrial Revolution and Business Dynamics: Issues and Implications, Edi. by Nasser Rashad Al Mawali, Anis Moosa Al Lawati, Ananda S. 2021; 269-286.)

World has witnessed three Industrial Revolutions till recently. Now fourth industrial revolution called Industry 4.0 has gained importance due to its SMART (Self-Monitoring Analysis and Reporting Technology) nature. The ...
Social media brand engagement and perceived risk in purchase: A conceptual framework

Khandolkar, T.; Hegde-Desai, P.; Mekoth, N.; Borde, N. (Brazilian Journal of Marketing. 23(4); 2024; 1858-1883.)

Objective of the study: This research paper aims to develop a conceptual framework based on an extensive literature review in the area of social media communication (SMC) consisting of Firm Generated Content (FGC) and User ...
Understanding the factors influencing tourist adoption of peer-to-peer accommodation services: Attitudes, intentions, and behavioral insights

Talwadker, M.; Dayanand, M.S.; D'Souza, E. (Journal of Tourism Insights. 14(1); 2024; ArticleID_2.)

This study investigates the factors influencing the adoption of peer-to-peer (P2P) accommodation services among Indian tourists, integrating Behavioral Reasoning Theory (BRT), Technology Acceptance Model (TAM), and Theory ...
Determinants of extensive and intensive margins of Indian Agriculture: Gravity Model analysis

Pires, A.; SarathChandran, B.P. (Research on World Agricultural Economy. 5(4); 2024; 495-516.)

The paper examined the intensive and extensive margin of India's agricultural exports and identified the determinants of the trade margins using a gravity trade model. Panel data on India's bilateral agricultural trade ...

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