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Hotel employees' expectations of QWL: A qualitative study

Show simple item record Kandasamy, I. Sreekumar, A. 2015-06-03T10:15:03Z 2015-06-03T10:15:03Z 2009
dc.identifier.citation International Journal of Hospitality Management. 28(3); 2009; 328-337. en_US
dc.description.abstract The hospitality industry needs to provide a good quality of work life (QWL) in order to attract and retain employees. There is yet to be a study that defines the 'expected dimensions of QWL' by the potential and present hotel employees. QWL being multifaceted and context-based, this researcher conducted a qualitative study in an attempt to identify QWL dimensions expected in the working environment of a hotel. 84 students and 64 employees from three hotel management institute and three hotel organization from Mangalore city in India participated through a purposeful sampling frame. Data were collected using interviews, focus group discussions and open-ended questionnaires, and analyzed in line with grounded theory method. The content analysis of the data yielded eight dimensions of QWL Implications and limitations of this study along with areas for future research are discussed. en_US
dc.publisher Elsevier en_US
dc.subject Management Studies en_US
dc.title Hotel employees' expectations of QWL: A qualitative study en_US
dc.type Journal article en_US
dc.identifier.impf y

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