Quality of service in passenger road transport: A comparison between public and private sectors with reference to Goa

Abstract

The hypothesis that although a passenger road transport undertaking is operationally and financially efficient than the other units, it need not necessarily generate higher profits than the privately operated units due to unfair competition from the private operators. This paper establishes that the inefficient units (private) earned profits by resorting to unfair price competition and by adopting certain unhealthy tactics while the efficient (Kadamba Transport Corporation Ltd. - KTCL) unit was incurring losses. These facts were proved by studying the public and private sector passenger road transport operations in Goa.