The mediation role of frontline employee adaptability between service orientation and job outcomes: Evidence from Indian power sector

dc.contributor.author	Sony, M.
dc.contributor.author	Mekoth, N.
dc.date.accessioned	2017-03-08T04:32:00Z
dc.date.available	2017-03-08T04:32:00Z
dc.date.issued	2017
dc.identifier.citation	International Journal of Business Excellence. 11(3); 2017; 357-380.
dc.identifier.uri	http://dx.doi.org/10.1504/IJBEX.2017.081931
dc.identifier.uri	http://irgu.unigoa.ac.in/drs/handle/unigoa/4699
dc.description.abstract	Frontline employees are indispensable part of service experience and FLE's who are adaptable are a plus point for the organisation and customer. From previous studies, the impact of service orientation on the job outcomes is observed. This research examines the relationship between service orientation, frontline employee adaptability and job outcomes like job satisfaction and job performance. The research finds a positive relationship between service orientation and frontline employee adaptability using structural equation modelling. Besides, FLE adaptability is found to positively impact job outcomes and found to be completely mediating the relationship between service orientation and job outcomes. The results and implications are discussed.
dc.publisher	Inderscience
dc.subject	Management Studies
dc.title	The mediation role of frontline employee adaptability between service orientation and job outcomes: Evidence from Indian power sector
dc.type	Journal article
dc.identifier.impf	ugc