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Paradoxes of healthcare in Goa

Show simple item record Gaunekar, D. Subhash, K.B. Castanha, J. Indrawati 2020-04-27T06:52:18Z 2020-04-27T06:52:18Z 2020
dc.identifier.citation Digital Economy for Customer Benefit and Business Fairness. Proc. Int. Conf. on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, 9-10 Oct 2019. Ed. by: Grisna Anggadwita and Erni Martini. Routledge. 2020; 71-77. en_US
dc.description.abstract The study aimed to assess the satisfaction level of patients with respect to healthcare services provided by public and private hospitals. The result of the Importance Performance Analysis (IPA) revealed that in general, when both public and private hospitals are considered, the level of satisfaction among patients is very low. Public sector healthcare completely lacks overall service quality whereas the private sector shows some signs of satisfaction. This being the case, because no other options are available, patients keep visiting both public as well as private sector hospitals for their ailments, making it a paradox. Concerned hospital authorities and also management must focus on improving service quality so as to ensure that the overall image of the healthcare sector in Goa improves in the coming years, which may be considered as an Unique Selling Proposition (USB) for making Goa a health tourism destination. en_US
dc.publisher Routledge en_US
dc.subject Commerce en_US
dc.title Paradoxes of healthcare in Goa en_US
dc.type Conference article en_US

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