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What influences consumer behavior toward information and communication technology applications: A systematic literature review of UTAUT2 model

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dc.contributor.author Castanha, J.
dc.contributor.author Subhash, K.B.
dc.contributor.author Indrawati
dc.date.accessioned 2020-12-15T06:45:51Z
dc.date.available 2020-12-15T06:45:51Z
dc.date.issued 2020
dc.identifier.citation ICT Systems and Sustainability: Proceedings of ICT4SD 2020. Ed. by: Milan Tuba, Shyam Akashe, Amit Joshi. 1; 2020; 317-327. en_US
dc.identifier.uri https://doi.org/10.1007/978-981-15-8289-9_30
dc.identifier.uri http://irgu.unigoa.ac.in/drs/handle/unigoa/6314
dc.description.abstract Success of any Information and Communication Technology (ICT) application, whether developed for industrial or individual use, depends on the level of acceptance by the consumers and usage of the same on a regular base in the most sustainable manner. Result of the content analysis on UTAUT2 model reveals that this model have more predictive ability than earlier models. The variance explained on behavior intention was of 61-80 percent and on use behavior was of 41-60 percent. The external factors which are applied newly, namely, trust, risk, innovativeness, privacy, security, self-efficacy and information are found to be good predictors. Various stakeholders, especially those entrepreneurs who are developing new as well as existing owners of ICT applications consider these constructs for adoption and continuous use among consumers. The present scenario around the world is going to result in more and more use of ICT applications by the people for all their needs. en_US
dc.publisher Springer en_US
dc.subject Commerce en_US
dc.title What influences consumer behavior toward information and communication technology applications: A systematic literature review of UTAUT2 model en_US
dc.type Conference article en_US
dc.identifier.impf cs


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