Justice based recovery expectations of airline passengers after service failure - A conceptual study - A case study of Goa-India

dc.contributor.author	deSouza, M.F.
dc.contributor.author	Hegde-Desai, P.
dc.date.accessioned	2023-10-18T07:06:47Z
dc.date.available	2023-10-18T07:06:47Z
dc.date.issued	2023
dc.identifier.citation	International Journal of Professional Business Review. 8(9); 2023; ArticleID_e02725.	en_US
dc.identifier.uri	https://doi.org/10.26668/businessreview/2023.v8i9.2725
dc.identifier.uri	http://irgu.unigoa.ac.in/drs/handle/unigoa/7142
dc.description.abstract	This study researched the perceived severity and controllability of various service failure scenarios and the divergent expectations of justice from the viewpoints of the customers.	en_US
dc.publisher	Logos University International, Florida, USA	en_US
dc.subject	Management Studies	en_US
dc.title	Justice based recovery expectations of airline passengers after service failure - A conceptual study - A case study of Goa-India	en_US
dc.type	Journal article	en_US
dc.identifier.impf	cs