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Understanding of Complaining Behaviour and Handling of Complaints in the Hotels of Goa: A Managerial Perspective

Understanding of Complaining Behaviour and Handling of Complaints in the Hotels of Goa: A Managerial Perspective

Aradhana, Maria A.C.
URI: http://irgu.unigoa.ac.in/drs/handle/unigoa/3944
Date: 2003
Document Type: Thesis

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